How are we doing?
Overview and CQC Inspections
During our last inspection we were found to be meeting the required standard and excelling in the following areas:
- Treating people with respect and involving them in their care
- Providing care, treatment and support that meets people’s needs
- Caring for people safely and protecting them from harm
- Quality and suitability of management
Read the full report here: CQC Inspection Report
QOF database See full statistics here
GP Patient Survey
“94% of respondents say the last nurse they saw or spoke to was good at involving them in decisions about their care”
“93% of respondents say the last GP they saw or spoke to was good at giving them enough time”
Read full survey results here
Patient Survey Results
Q1 Are Male or Female?
Q2 What age are you?
|Up to 44 yr||20%||20%|
|No Age Given||10%|
Q3 How easy is it to get through to someone at the surgery on the phone?
|Not Very Easy||18.2|
Q4 How helpful do you find the receptionists at the surgery?
|Not Very helpful|
|Not all all helpful||9.1|
Q5 How do you normally book your appointment to see the GP/Nurse?
|Does Not Apply|
Q6 Please advise which of these on-line services you have used in the past 6 months
|Not used this service||36.4|
Q7 What type of appointment did you last get – I got an appointment
|T ospeak to triage nurse||7.7|
|To see the GP at the surgery||61.5|
|To see a nurse at the surgery||23.1|
|To speak to the GP on the phone||7.7|
|To speak to a nurse on the phone|
|For someone to visit me at home|
Q8 Overall how would you describe your experience of making an appointment?
|Neither good nor poor||18.2|
Q9 Last time you saw or spoke to a Health Professional/GP – How good were they at each of the following?
|Giving enough time|
|Does Not apply|
|Listening to you|
|Does Not apply|
|Explaining tests and treatments|
|Does Not apply||9.1|
|Involving you in decisions about your care|
|Does Not apply||18.2|
|Treating you with care and concern|
|Does Not apply|
Q10 Did you see a doctor or a nurse?
Q11 Did you have confidence and trust in the person you saw?
|No, not at all|
Q12 How would you describe your experience of your surgery?
Q13 Would you recommend your GP surgery to someone who has just moved into your local area?
|Neither likely or unlikely|
Q14 Do you have any suggestions, comments or recommendations?
- Surgery is very good. Staff are good. Doctors and nurses are good. Surgery is clean but small. I am happy with everything at my surgery
- Fishergate Hill Surgery is excellent. Staff are good and helpful. Doctors and nurses are great, they work very hard and for too many hours, also the staff do this to provide us with a healthy service. I am grateful for my Fishergate Hill Surgery, I am grateful for all they do. The only suggestion is that the main door is very noisy
- Have you ever thought about providing ??(unable to read the writing – sorry. Please get in touch with us regarding this)
- Waiting times are very long. Often I wait 40 mins after appointment time to be seen. This is worse for appointments after school and often makes me late for work
- Receptionists are unfriendly, often unhelpful and sometimes frankly rude. Everything either my partner or I have ever asked of them seems to be a chore. I don’t know if this is the working environment of the surgery or the patients they have to deal with or just their personality. As the face of the surgery they really let you down. I previously worked as a receptionist at a busy GP surgery and know the pressures of the job, but equally I know how easy it is to treat the patients with respect and a friendly demeanour
- Appointments are always late- she didn’t have anyone in before me and the appointment was still 25 mins late. We respect you by being on time and you should respect our time too
The surgery continues to evaluate the training needs of the staff and update where necessary.
Appointments with the doctor are ten minutes long. However patients often present with multiple problems which can take longer. A notice has been added to the consulting room doors advising patients that if they would like a longer appointment this can be booked with reception. Doctors may also be interrupted during surgery with emergency situations which can not be foreseen. Reception make every effort to keep patients informed if a GP is running late.
The surgery is looking at quotes for installing new automatic opening front doors.
The surgery has recently completed building work with the addition of 3 new consulting rooms. It also has plans to divide the old treatment room into 2 consulting rooms and has acquired planning permission to build 4 further consulting rooms on waste land behind the practice