We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong and if this happens we would wish for the matter to be settled as quickly and as amicably as possible.
How to complain
To pursue a complaint please give your contact details to the reception staff and they will be passed onto the practice manager who will contact you within 5 working day. If you don’t feel that you have had a satisfactory response from the Practice Manager and your complaint is about the services provided by the surgery please contact:
PO Box 16738
Tel: 0300 311 22 33 (Mon-Fri 8.00-6.00)
If your complaint is about services such as hospital care, mental health services, out of hours services and community services such as district nursing, contact:
Customer Care Team
Lancashire Commissioning Support Unit
Lancashire Business Park
Tel: 0800 032 2424
If the practice has previously responded to a complaint but the complainant remains unsatisfied with the response, the complainant has the option of taking their complaint to the Parliamentary and Health Service Ombudsman, who can be contacted as follows:
Parliamentary and Health Service Ombudsman
Tel: 0345 015 4033 (Mon-Fri 8.30-5.30)
Complaining to the commissioner may be the right option if you are not comfortable complaining directly to the Practice Manager, or if you feel this is not appropriate, you can complain in writing, by email or by speaking to someone in the appropriate organisation. You should make your complaint within 12 months of the incident or within 12 months of the matter coming to your attention. This time limit can sometimes be extended as long as it is still possible to investigate your complaint.
Anyone can complain, including young people. A family member, carer, friend or your local MP can complain on your behalf with your permission.