You may have seen on the news that from Monday 17th May, doors at GP Practices are ‘re-opening’. As you will know, our GP practice has been open throughout the pandemic, offering patients telephone and online appointments, with face to face consultations available to those who need them. This was in-line with national requirements to keep patients safe, whilst COVID infection rates were high and before the vaccination was widespread. GP practices are being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. However, before we have more people coming into the surgery to see us in person, we need a bit of time to put in place measures to keep everyone safe. As we wait for further national guidance on doing that, we ask that patients continue to contact us by phone or online as you have been doing. We are facing unprecedented demands to our services and will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most. We will keep you updated as soon as we are clear about how we can re-open our reception areas safely. Thank you for your support.

Find out more about the Fishergate Hill Surgery

How are we doing?

Overview and CQC Inspections

During our last inspection we were found to be meeting the required standard and excelling in the following areas:

  • Treating people with respect and involving them in their care
  • Providing care, treatment and support that meets people’s needs
  • Caring for people safely and protecting them from harm
  • Staffing
  • Quality and suitability of management

Read the full report here: CQC Inspection Report

QOF database See full statistics here

Patient Survey Results

Read full survey results here

Your local GP services

76% find it easy to get through to this GP practice by phone
Local (CCG) average: 71% National average: 68%

82% find the receptionists at this GP practice helpful
Local (CCG) average: 86% National average: 89%

63% are satisfied with the general practice appointment times available
Local (CCG) average: 63% National average: 65%

39% usually get to see or speak to their preferred GP when they would like to
Local (CCG) average: 41% National average: 48%

Your local GP services

76% find it easy to get through to this GP practice by phone
Local (CCG) average: 71% National average: 68%

82% find the receptionists at this GP practice helpful
Local (CCG) average: 86% National average: 89%

63% are satisfied with the general practice appointment times available
Local (CCG) average: 63% National average: 65%

39% usually get to see or speak to their preferred GP when they would like to
Local (CCG) average: 41% National average: 48%

Making an appointment

59% were offered a choice of appointment when they last tried to make a general practice appointment
Local (CCG) average: 61% National average: 62%

63% were satisfied with the type of appointment they were offered
Local (CCG) average: 71% National average: 74%

91% took the appointment they were offered
Local (CCG) average: 95% National average: 94%

91% took the appointment they were offered
Local (CCG) average: 65% National average: 67%

Your last appointment

74% waited 15 minutes or less after their appointment time to be seen at their last general practice
Local (CCG) average: 76% National average: 69%

95% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice
Local (CCG) average: 89% National average: 87%

91% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice
Local (CCG) average: 89% National average: 89%

92% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice
Local (CCG) average: 89% National average: 87%

94% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice
Local (CCG) average: 94% National average: 93%

93% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice
Local (CCG) average: 96% National average: 95%

88% felt the healthcare professional recognised or understood any mental health needs during their last general practice
Local (CCG) average: 88% National average: 86%

97% felt their needs were met during their last general practice
Local (CCG) average: 95% National average: 94%

Your health

75% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)
Local (CCG) average: 78% National average: 78%

Overall experience

87% describe their overall experience of this GP practice as good
Local (CCG) average: 83% National average: 83%

Practice Responses

The surgery continues to evaluate the training needs of the staff and update where necessary.

Appointments with the doctor are ten minutes long. However patients often present with multiple problems which can take longer. A notice has been added to the consulting room doors advising patients that if they would like a longer appointment this can be booked with reception. Doctors may also be interrupted during surgery with emergency situations which can not be foreseen. Reception make every effort to keep patients informed if a GP is running late.

The surgery is looking at quotes for installing new automatic opening front doors.

The surgery has recently completed building work with the addition of 3 new consulting rooms. It also has plans to divide the old treatment room into 2 consulting rooms and has acquired planning permission to build 4 further consulting rooms on waste land behind the practice

Why should you choose Fishergate Hill Surgery?

Learn more >

See how we're doing, and have your say

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See how we're doing and how we're rated by our professional bodies.

Book your appointment now

You can book your appointment with us in a variety of ways.

By phone on 01772 254 484 Online by clicking here Can't get to the Surgery? Home visits can be booked