You may have seen on the news that from Monday 17th May, doors at GP Practices are ‘re-opening’. As you will know, our GP practice has been open throughout the pandemic, offering patients telephone and online appointments, with face to face consultations available to those who need them. This was in-line with national requirements to keep patients safe, whilst COVID infection rates were high and before the vaccination was widespread. GP practices are being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. However, before we have more people coming into the surgery to see us in person, we need a bit of time to put in place measures to keep everyone safe. As we wait for further national guidance on doing that, we ask that patients continue to contact us by phone or online as you have been doing. We are facing unprecedented demands to our services and will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most. We will keep you updated as soon as we are clear about how we can re-open our reception areas safely. Thank you for your support.

Find out more about the Fishergate Hill Surgery

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Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

Why should you choose Fishergate Hill Surgery?

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Book your appointment now

You can book your appointment with us in a variety of ways.

By phone on 01772 254 484 Online by clicking here Can't get to the Surgery? Home visits can be booked